Terms and Conditions

Terms and Conditions

Our Terms & Conditions will apply to all transactions on this website and are intended to follow the guidelines set out in the DTI's 'Distance Selling' regulations. They do not affect your statutory rights.

Our terms & conditions may change at any time. Changes will take effect on the date they are posted. Before placing an order you are asked to read and accept these terms & conditions.

At various stages during the ordering process and before finally submitting your order you will have the opportunity to check and correct any input errors.

Prices & Payment

All prices and charges are shown in UK pounds sterling, include any VAT payable, but exclude delivery charges.

The total cost of your order will be the price of the products you order plus the applicable delivery charges. All delivery charges are detailed during the ordering process.

Delivery & Postage

We can only deliver to the PayPal confirmed address. Any dates we specify for delivery are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivery.

Postage charges are as detailed on the order page, however our couriers do make extra charges for certain areas (Northern Ireland, Northern Scotland, Highlands & Islands etc.) we will always inform should the delivery charge be more than specified.

Order cancellation & Returns

Your order can be cancelled at any time either before or up to seven days after delivery by contacting us on 01886-821207.

Your goods must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the goods in any way). Goods should be returned with the original box, packing and accessories. All software, CDs, must be sealed. Any 'Free Gifts' received with the goods must also be returned.

You will receive a full refund, and the cancellation is free of charge provided you inform us that you intend to cancel within this seven day period and return the goods within a reasonable period of time, refunds will not be issued until the goods have been returned and checked. The cost of returning the item purchased is your responsibility. We advise that you pack the item securely and with enough packaging so it does not become damaged as this would affect your refund. It can also be worth sending it by a signed for or courier service.

We cannot cancel your order when: You are unable to provide proof of purchase. The seal has been broken on any software or consumables. The goods were special order to your specification.

Faulty Goods

If there is a fault with your goods within the specified guarantee period, we will normally offer a prompt repair, exchange or refund (at our discretion). Under normal circumstances we will offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.

To qualify for a refund or exchange the goods must be: In otherwise 'as new' condition, and complete with any accessories and free gifts offered with it (and if possible, the original box and packing).

If your goods develop a fault during the manufactures guarantee period (usually twelve months from delivery), please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be happy to advise you on the action to take, as a speedy resolution to the problem is always in mind
 
Guarantees do not cover faults caused by neglect, misuse or normal wear and tear. Consumable items (e.g. batteries, film, ink cartridges, paper) are not covered under the terms of the guarantee.

When returning products you are advised to use an insured parcel service, which requires a signature, as we cannot be held responsible for products lost or damaged in transit.

This returns policy does not affect your legal rights.

General

We make every effort to ensure that all information contained on this website is true and accurate. However errors can occur, if we discover an error in the price or description of any product you have ordered, we will notify you immediately and ask if you wish to proceed with your order.

All images displayed on this website are provided for guidance only and are not always an exact match to the goods which will be supplied.

Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are requested by law to inform you that sales can be concluded in English only and that no public filing requirements apply.