Privacy Notice
GDPR

The British Reflexology Association ("BRA", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Notice explains how we collect, use, store and protect personal information when you become a member, apply for membership, subscribe to our communications, attend our events, use our website, or otherwise interact with us.

The BRA processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection legislation.

Who We Are

The British Reflexology Association is the Data Controller for the personal information described in this Privacy Notice.

Contact Details: British Reflexology Association
Email: bra@britreflex.co.uk
Website: www.britreflex.co.uk

If you have any questions regarding this Privacy Notice or wish to exercise your data protection rights, please contact us using the details above.

What Information We Collect

Depending on your relationship with the BRA, we may collect and process the following information:

Membership Information

Name
Postal address
Email address
Telephone number
Membership category
Membership history
Qualification and training details
Professional practice information
Insurance information where applicable
Continuing Professional Development (CPD) information where relevant

Website Information

When you visit our website, we may collect:

IP address
Browser type and version
Device information
Website usage information
Cookie information

Event and Training Information

When you register for lectures, training courses, conferences, meetings, webinars or other events, we may collect:

Contact details
Booking information
Attendance records
Payment information

Financial Information

We may retain records relating to:

Membership subscriptions
Event payments
Refunds
Invoices
Accounting records

The BRA does not store payment card details. Payments are processed securely by our payment providers.

How We Use Your Information

We use personal information to:

Process membership applications and renewals
Administer membership benefits and services
Verify eligibility for membership categories
Maintain accurate membership records
Operate the Find a Reflexologist directory
Communicate with members and supporters
Distribute newsletters and publications
Promote lectures, events, conferences and training opportunities
Manage Continuing Professional Development records where relevant
Respond to enquiries and requests
Comply with legal and regulatory obligations
Protect the legitimate interests of the Association

Lawful Basis for Processing

Under UK GDPR, we process personal information on one or more of the following lawful bases:

Contract

Where processing is necessary to provide membership services, process applications, manage renewals, administer events, or fulfil other services requested by you.

Legitimate Interests

Where processing is necessary for the effective administration and operation of the Association, including:

Maintaining membership records
Communicating with members
Promoting professional standards
Organising events and educational activities
Producing newsletters and publications
Operating and maintaining the Association's website and services

We carefully balance our legitimate interests against your rights and freedoms.

Legal Obligation

Where we are required to process information to comply with legal, regulatory, accounting or taxation obligations.

Consent

Where we request your consent for specific activities.

You have the right to withdraw your consent at any time.

Find a Reflexologist Directory

The BRA operates a public Find a Reflexologist directory to help members of the public locate qualified reflexologists.

Professional details are only published where members have provided the necessary consent through the membership application or annual renewal process.

Members may request changes to their listing or withdraw their consent at any time by contacting the BRA.

Communications and Marketing

The BRA may send communications relating to:

Membership administration
Renewal reminders
Association news
Footprints newsletter
Continuing Professional Development opportunities
Lectures, conferences and events
Industry and professional updates relevant to reflexology

Members may opt out of non-essential communications at any time.

Administrative communications relating to membership or services may still be sent where necessary.

Sharing Your Information

We do not sell, rent or trade personal information.

We may share personal information with trusted third-party service providers where necessary to operate the Association, including:

Website hosting providers
Email and newsletter service providers
Payment processors
Event registration providers
Professional advisers
Accountants
Regulatory authorities where legally required

All third-party providers are required to handle personal information securely and in accordance with applicable data protection laws.

International Transfers

Some of our service providers may store or process information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place as required by UK GDPR.

How Long We Keep Information

We retain personal information only for as long as necessary for the purposes for which it was collected.

Typical retention periods include:

Current membership records: Duration of membership
Former member records: Up to 6 years after membership ends
Financial records: 6 years plus current financial year
Event records: Up to 3 years
Newsletter subscriptions: Until unsubscribed
Complaints and disciplinary records: Up to 6 years after closure

Information may be retained for longer where required by law or where legal proceedings are anticipated.

Your Rights

Under UK GDPR you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information in certain circumstances
Request restriction of processing
Object to processing based on legitimate interests
Request transfer of your information where applicable
Withdraw consent where processing is based on consent

Requests should be submitted using the contact details provided above.

Data Security

The BRA takes appropriate technical and organisational measures to protect personal information against:

Unauthorised access
Accidental loss
Disclosure
Misuse
Alteration
Destruction

Access to personal information is restricted to those who require it for legitimate Association purposes.

Cookies

Our website uses cookies and similar technologies to improve user experience and analyse website performance.

Further information about our use of cookies can be found in our Cookie Policy.

Complaints

If you have concerns about how the BRA handles your personal information, please contact us first so that we can attempt to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk
Telephone: 0303 123 1113

Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in legal requirements, technology, or the operation of the Association.

The most current version will always be available on the BRA website.

Last Update: May 2026

Privacy Notice GDPR